Cancellation policy

Cancellation Policy

  • Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions

  • When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
  • You cannot cancel your subscription before the second order has been sent, as this is deemed abuse of the subscription discount benefit. If you cancel your order after the second order has been sent, and return the second order to us, your discount from the first order will be deducted from your refund.
  • Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
  • Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
  • If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there or via the help center.
  • See our returns policy for more details on returns and refunds.
  • You are not entitled to a refund on subscription orders that have already shipped, you must first return the item. It is your responsibility to manage your subscription.
  • To place a subscription, you must first check two authorisation boxes during the purchase process. You cannot create a subscription without this step.
  • If you are having difficulty with the serve-service subscription management portal in your account page, please contact support@typeonestyle.com.

 
Pre-orders

  • When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
  • We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
  • You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.
  • See our returns policy for more details on returns and refunds.